Sales Manager | Camden McGowen Station/Travis Street

Job Summary

Camden’s Sales Managers have overall responsibility for delivering sales
excellence of their multifamily portfolio. Sales Managers foster a
high-performing sales culture, create a sense of team purpose, motivation, and
accountability. Sales Managers directly supervise the leasing team and serves as
a driver to sales and revenue performance.  With the support of leadership,
Sales Managers train, develop, and empower leasing staff to achieve sales
performance goals.

Essential Functions

* Oversee sales operations at one or more communities.  Appropriately allocate
resources to different communities based on business needs, including
effectively scheduling team members to work at multiple communities. 
* Collaborates with leadership to set goals to exceed net market rent, revenue,
occupancy, new leases, renewals, and customer sentiment score. 
* Motivates leasing team to capture all leads with a customer focused mindset
and sets accountability for achieving sales goals.  
* Develops, trains and manages a high performing team by creating a trusting
work environment, promoting cooperation, recognizing team and individual
efforts, coaching through challenges in real time, and supporting career path
goals.  Maintains an open-door policy to address employee issues and
concerns.  
* Proactively identifies opportunities and solutions to improve sales tools and
processes; shares best practices with peers and leaders. 
* Responsible to ensure company initiatives shared by support teams are
implemented. 
*  Create weekly and monthly strategies to achieve portfolio goals by
leveraging support departments and tools with a focus on underperforming
metrics.  
* Engages and promotes resident retention by being customer focused with a
commitment to timely communication and by leveraging Camden’s Loyalty Loop
program.  
* Empowers and trains leasing team to overcome objections related to sales,
retention and customer service.  Serves as a point of escalation for
unresolved issues.   
* Leads by example and contributes to Camden’s commitment to create a great
place to work and a culture of high employee engagement with a focus on our
mission to improve lives, one experience at a time. 
* Demonstrates exceptional ability to communicate and connect with team members
including consistent and frequent one-on-one check-ins and sales team
meetings. 
* Maintain current knowledge and understanding of the industry, competition,
and market and apply this knowledge to gauge the portfolio’s success to
improve results and surpass competitors. 
* Monitor customer relationship management tools and sales performance
dashboards to improve sales and improve efficiencies and effectiveness.   
* Timely complete administrative tasks, including system-based approvals.

Qualifications

* Minimum of two years of leasing experience in residential property management
required; supervisory experience preferred.  
* Ability to meet and exceed sales and customer service objectives. 
* Positive attitude, strong work ethic, and ability to lead and motivate
others. 
* Maintain professional demeanor during high stress situation.  
* Self-motivated with the ability to take initiative without instruction.  
* Ability to work a varied schedule including weekends and holidays as
required. 
* Proficiency in Microsoft Office Suite including Teams, Word, Excel, and
Outlook. 
* Must possess professional written and verbal communication skills.

And here’s the fine print HR wants you to know:

* Job is intermittently sedentary but requires mobility (i.e., climb stairs) to
tour, show, and inspect apartments on a daily basis 
* Will use some repetitive motion of hand-wrist in using computer and writing
* Works in a typical office setting with daily exposure to outdoor environment
(i.e., heat, cold, damp, rain, etc.) when touring community
* Must handle stressful, urgent, novel and diverse work situations on a daily
basis
* Emotional stability and personal maturity are important attributes in this
position 
* Will be regularly called upon to work long hours and odd schedules (including
weekends) 
* Position requires periodic travel by automobile to handle work-related
activities
* May require airline travel, out-of-town and /or overnight trips  
* Attendance and punctuality is essential for success in this position
* Contact your HR team for the position’s Physical Demands Analysis 
* Hazards can be minimized with proper lifting techniques, SDS, general safety
training, and wearing appropriate personal protective equipment (PPE)

This job description is not an all-inclusive list of duties and
responsibilities. Camden may add or change responsibilities in order to meet
business and organizational needs.  Employees must meet qualification standards
that are job-related and consistent with business necessity and must be able to
perform the essential functions of the position, with or without reasonable
accommodations.

To learn more about our awesome Benefits, visit Camden Benefits
http://camdenliving.com/careers/benefits/our-benefits/index.htm.