Room Service Attendant

JOB OVERVIEW:  Responsible for setting up, delivering and retrieving all food
and beverage orders to guests’ rooms and hospitality suites while ensuring
quality service, guest satisfaction and the achievement of company standards.

ESSENTIAL JOB FUNCTIONS:

1.            Set up and deliver all food and beverage orders in accordance with
established guidelines, procedures and policies as prescribed by company
standards.

2.            Conduct floor sweeps and retrieve all food and beverage trays in
order to maintain established sanitation guidelines.

1. Set up and deliver all VIP amenities.

4.            Service all hospitality suites in accordance with Banquet Event
Orders and established policies and procedure.

5.            Complete all shift side-work as outlined in the hotel’s operating
policies and procedures.

6.            Respond to customer needs, issues, comments and problems to ensure
a quality experience and enhance future sales.  Report all communication to
immediate shift supervisor.

7.            Perform all cash handling responsibilities in accordance with
company policies and procedures.

8.            Comply with attendance rules and be available to work on a regular
basis.

1. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with
an even disposition.   Maintain a professional appearance and manner at all
times.       Can communicate well with guests.  Must be willing to “pitch-in”
and help co- workers with their job duties and be a team player.  Ability to
grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart
weighing a maximum of 100 lbs., at a continuous schedule.  Ability to transport
large trays weighing up to 30lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest
experience is positive interaction with Crescent staff.  It is essential that
you remain professional at all times, and that you treat all guests and
associates with courtesy and respect, under all circumstances.  Every Crescent
associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits
should always meet and strive to exceed hotel standards for work procedures,
dress, grooming, punctuality and attendance.  You should be adaptable to change
in your work area and in hotel procedures with a willingness to learn new skills
and/or improve existing ones, have the ability to solve routine problems that
occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to
Crescent.  Every Crescent associate should adhere to the hotel security policies
and procedures, particularly regarding key controls, lifting heavy objects,
using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position
that are incidental to the performance of the fundamental job duties. 
Furthermore, the specific examples in each section are not intended to be
all-inclusive.  Rather, they represent the typical elements and criteria
considered necessary to perform the job successfully.  Other job-related duties
may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of
the Company, and in no way creates an employment contract, implied or otherwise;
each associate remains, at all times, an “at will” associate.