SERVICE EXPERIENCE ADVISOR

We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE
ADVISOR. It is Micro Center’s core promise to take care of our associates and
customers which has led to our success over the last 40+ years!

The Service Experience Advisor is the customer's first point of contact for
technical service at Micro Center.  This front-line role blends basic technical
understanding with strong interpersonal skills to guide customers through
service intake, recommend actions for appropriate solutions, and ensuring
confidence in the repair process.  Located at the Knowledge Bar, the Service
Experience Advisor focuses on delivering a high-touch experience while helping
customers understand the value of services like PriorityCare+, Data Backup,
ESET, and other personalized solutions.

This is a great entry-level opportunity for individuals with experience in
sales, hospitality, or customer service who are passionate about technology and
customers and are eager to learn.  With performance-based pay and commission
opportunities, this role offers substantial earning potential for those who
consistently deliver great service.

MAJOR RESPONSIBILITIES:

* Serve as the trusted point of contact for walk-in or scheduled customers at
the Knowledge Bar
* Listen actively to customer concerns and guide them through appropriate
service solutions and offerings
* Recommend value-added services such as PriorityCare+, Data Backup, ESET, and
other products and services in a consultative and helpful manner
* Clearly communicate estimated pricing, timelines, and expectations at time of
check-in
* Assist in basic troubleshooting and accurately route work orders to the
appropriate service queues
* Process service and point of sale transactions accurately and completely
* Maintain minimum attachment rates and productivity standards
* Stay informed of current promotions and attachment opportunities
* Provide timely, professional updates to customers regarding service status
* Obtain required certifications as directed by management
* Keep a clean, organized, and customer-ready workspace

EDUCATION & EXPERIENCE:

* High School diploma or equivalent
* No prior technical experience required
* Strong preference given to candidates with customer-facing commissioned
sales, hospitality, and/or retail experience
* Demonstrated ability to build rapport, earn trust, and explain services or
solutions clearly and professionally

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze
their own trails. This is a place where your future success and growth are truly
a result of your own efforts and achievements. Our teams are made up of
motivated individuals who work hard to advance their careers. Join our team and
see how hard work, loyalty, competitive spirit and unwavering commitment to the
customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.