Assistant General Manager

JOB SUMMARY

Responsible for supporting all aspects of the operation including guest and
employee satisfaction, human resources, financial performance, sales and revenue
generation and delivering a return on investment. Assists the General Manager in
leading the team in the development and implementation of property-wide
strategies. Verifies the implementation of the brand service strategy and brand
initiatives with the objective of meeting or exceeding guest expectations.
Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front
desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the guest services, front desk, housekeeping, or related
professional area.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

• Verifies that all brand standards are being maintained in each area of the
property.

• Verifies that all team members meet or exceed all brand requirements.
• Manages the operation of the all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and
federal agencies.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Manages all finance and accounting functions, including, but not limited to,
accounts payable, accounts receivable, petty cash, payroll and ordering
procedures, end of period, banking procedures and PAF's.

• Review financial statements, sales and activity reports, and other performance
data to measure productivity and goal achievement and to determine areas needing
cost reduction and program improvement.

• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest
and hours/occupied room goals. Makes sure that staffing levels are appropriate
to exceed guest expectations.

• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable
for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and
expectations, and how to exceed them.

Conducting Human Resource Activities

• Verifies that orientations for new team members are thorough and completed in
a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements
and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity
we can offer. Whether it’s the artful pour of a drink or the sleek, edited
environment, AC Hotels and our family members believe that if we have time to
make it, we have time to make it beautiful. Our guests recognize and appreciate
the precise design of AC Hotels and the detail-oriented nature of our family
members. If you are looking for true hospitality, AC Hotels offers the perfect
environment. Family members express a global mindset and passion for detail.
They present a natural curiosity to learn and try new things. Whether staying
current with trends in art, technology, or design, family members are eager to
share with guests and others.

Family members look to delight others and always ask themselves how they can
improve the service experience. If this sounds like you, we invite you to
explore career opportunities with AC Hotels. In joining AC Hotels, you join a
portfolio of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global  team, and become the best
version of you.