Spa Director

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its
programs, services, hours of operation, facilities and staff. Coordinates the
delivery of spa services, including salon, skin care, fitness and wellness,
massage, program coordinating, reservations, reception desk and locker room
areas. As a department head, directs and works with the management team and
hourly employees to successfully execute all spa operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the spa,
guest services, front desk, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the spa, guest services,
front desk, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research, product selection and purchasing, product
display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa's actual and projected sales to ensure revenue goals are met
or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting
programs, group amenities, group turndown gifts, letters and invitations,
creating special spa services for specific groups and spa contract addendum
negotiation.

• Develops and Manages spa promotions including gifting programs, gift with
purchase, co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and
advertising.

• Identifies and recommending new products and product enhancements to remain
competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements, budget
worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities, linen expense,
professional salon products, plants, decorations and paper supplies to achieve
or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer
service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.
• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards, guest satisfaction results and other data to identify
areas of improvement.

• Reviews findings with employees to develop appropriate corrective action,
sharing plans with property leadership and ensuring corrective action is taken
to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Develops, implements and maintains a Spa orientation program for employees to
receive the appropriate new hire training to successfully perform their job.

• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.

• Establishes and maintains open, collaborative relationships with employees and
ensuring employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations, recognizing performance, and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team
members.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.