Senior Analyst, Casino Marketing Technical Operations

The Senior Analyst, Casino Marketing (Technical Focus) supports and maintains
highly complex casino marketing systems and processes that directly impact
onboard guest offers, operational execution, and revenue performance. This role
serves as a technical liaison between Casino Marketing, IT, Data Warehouse,
Business Intelligence, and shipboard stakeholders, ensuring the accuracy,
reliability, and continuous optimization of critical end‑to‑end processes. The
position requires advanced analytical and technical skills to understand,
troubleshoot, and enhance interconnected systems that leverage SAS/SQL code,
enterprise data warehouse tables, batch jobs, file transfers, and shipboard data
feeds. The analyst is responsible for translating business requirements into
technically sound solutions, proactively resolving issues, and documenting
complex workflows to reduce operational risk and improve scalability.

Responsibilities

* Owns and supports complex casino marketing processes and systems, ensuring
successful execution from upstream data inputs through downstream shipboard
and partner outputs. Responsibilities include reviewing, validating, and
maintaining SAS programs, SQL logic, data feeds, and related dependencies
that power offer generation, guest segmentation, and operational delivery.
Provides analytical support related to casino guest performance, campaign
execution, and operational trends as needed to inform decision‑making.

* Acts as a primary technical point of contact between Casino Marketing and
internal technology partners, including IT, Data Warehouse (DWH), Business
Intelligence (BI), and shipboard technology teams. Translates business
objectives into clear technical requirements, participates in design
discussions, and ensures implementations align with operational and data
standards. Communicates technical concepts, dependencies, and risks clearly
to non‑technical stakeholders.

* Investigates, troubleshoots, and resolves system and data issues impacting
casino marketing operations. Reads and analyzes complex code bases, job
dependencies, logs, and data tables to identify root causes and coordinate
resolution. Performs user acceptance testing (UAT), validates fixes, and
ensures system stability post‑deployment.

* Reviews existing casino marketing processes to identify inefficiencies,
risks, and opportunities for optimization. Partners with IT to improve
automation, streamline workflows, reduce manual intervention, and enhance the
reliability of recurring jobs and data transfers across shoreside and
shipboard environments.

* Creates and maintains process documentation, data flow diagrams, and
technical references to support knowledge transfer and continuity.

• Performs other duties as assigned

Requirements

* Business Administration, Analytics, Information Systems, Computer Science,
Statistics, Engineering, or a related quantitative or technical field is
required. Master’s degree in Analytics, Information Systems, Business, or a
related technical field preferred.

* Advanced proficiency in SAS and SQL, with the ability to read, debug, and
modify existing code required. Experience working with complex data
pipelines, batch processes, and enterprise data warehouse environments is
required. Familiarity with shell scripting, file transfer mechanisms (e.g.,
MFT/SFTP), and job scheduling is strongly preferred.

* 5+ years of experience supporting complex analytical or operational systems,
preferably in a highly technical or data‑driven environment. Demonstrated
ability to quickly learn and support legacy systems and undocumented
processes.

* This position is classified as “in-office.”  As an in-office role, it
requires employees to work from a designated Carnival office in South Florida
Monday through Thursday each week. Employees may work from their home on
Fridays. Candidates must be located in (or willing to relocate to) the
Miami/Ft. Lauderdale area.

At Carnival, your total rewards package is much more than your base salary. All
non-sales roles participate in an annual cash bonus program, while sales roles
have an incentive plan. Director and above roles may also be eligible to
participate in Carnival’s discretionary equity incentive plan. Plus, Carnival
provides comprehensive and innovative benefits to meet your needs, including:

* Health Benefits: 

* Cost-effective medical, dental, and vision plans 

* Employee Assistance Program and other mental health resources 

* Additional programs include company-paid term life insurance and disability
coverage

• Financial Benefits:
• 401(k) plan that includes a company match
• Employee Stock Purchase Plan

* Paid Time Off:

* Holidays – All full-time and part-time employees with benefits receive days
off for 8 company-wide holidays, plus 2 additional floating holidays to be
taken at the employee’s discretion. 

* Vacation Time – All full-time employees at the manager and below level
start with 14 days/year; directors and above level start with 19
days/year.  Part-time with benefits employees receive time off based on the
number of hours they work, with a minimum of 84 hours/year.  All employees
gain additional vacation time with further tenure. 

* Sick Time – All full-time employees receive 80 hours of sick time each
year.  Part-time with benefits employees receive time off based on the
number of hours they work, with a minimum of 60 hours each year.

* Other Benefits:

* Complementary stand-by cruises, employee discounts on confirmed cruises,
plus special rates for family and friends 

* Personal and professional learning and development resources, including
tuition reimbursement

#CCL

#LI-CM1

#LI-Hybrid

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and
memorable vacations at a great value. As the world’s most popular cruise line,
we offer a variety of unique experiences across our fleet, ensuring that every
voyage is filled with excitement and discovery. From world-class entertainment
and dining to exploring stunning destinations, we create lasting memories for
our guests while maintaining a dedication to the places we visit and the lives
we touch.

Join us and embark on a career that offers not only the chance to grow
professionally but also the opportunity to be part of a global community that
makes a difference.

In addition to other duties/functions, this position requires full commitment
and support for promoting ethical and compliant culture. More specifically, this
position requires integrity, honesty, and respectful treatment of others, as
well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment
opportunity/affirmative action employer. In this regard, it does not
discriminate against any qualified individual on the basis of sex, race, color,
national origin, religion, sexual orientation, age, marital status, mental,
physical or sensory disability, or any other classification protected by
applicable local, state, federal, and/or international law.

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