Customer Experience Concierge Centurion Lounge - MIA

The role of the Member Service Professional (MSP) will be to deliver superior
service to Card Members visiting the American Express Centurion Lounge, located
in the MIA Airport. MSPs will be the face of American Express to our customers,
acting as ambassadors of the brand. Working as a cohesive team, they will have
the ability to excite our customers and deliver on the brand promise. A
successful MSP within the Centurion Lounge will have a passion for delivering
extraordinary service to our best Card Members, in a customer facing
environment. Our MSPs are highly skilled and motivated, providing travel, card,
concierge, and lifestyle services to American Express Card Members. Acting as a
consultant, our MSPs will tailor our products and services to assist Card
Members with their immediate needs and deepening their relationship with
American Express.
It is our mission to become essential to our Card Members by providing
differentiated products and services.

At American Express, our culture is built on a 175-year history of
innovation, shared values 
https://www.americanexpress.com/en-us/company/who-we-are/and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.

We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:

* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site
https://www.americanexpress.com/en-us/colleagues/benefits.

American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights
https://www.eeoc.gov/poster” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.