Lifestyle Director

The Lifestyle Director is a diverse full-time position with the overall
responsibility of providing an exceptional level of social activity for
community residents through professional planning, organizing, and scheduling
communication via newsletter, flyers, website, etc. The position is essential to
encourage maximum resident participation. Responsibilities include booking and
contract administration of rentals, management of rental staff, vendor
coordination and onsite coordination of rentals as needed as well as management
and training of all Front Desk, Concierge, Pool Ambassadors.

The Lifestyle Director also provides management, direction, and leadership,
along with the Assistant General Manager. to ensure the property is maintained
and operated in accordance with KWPM objectives.

Job Complexity & Critical Skills

Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

As a key employee between the client, KW Property Management, and internal
support staff, the Lifestyle Director must perform the job duties with a view
toward projecting a professional and competent image. Service to the customer in
a friendly and outgoing manner is essential, while timeliness and professional
appearance are key.

Lifestyle Director often play a large role in the creation and programming of
both recreational and therapeutic activities. They will often work with other
staff to develop and implement programs, but they are responsible for ensuring
these programs meet any federal or state regulations and are safe and
appropriate for all. The Lifestyle Director is also responsible for the
scheduling of events.

The position is fundamental to provide superior social activity to the community
and includes working closely with the residents and KWPM On-Site staff to
facilitate this result. Strong interpersonal, customer service, planning and
organizational skills are requited. Below are some of the essential functions of
the job:

* Schedules and organizes complex activities such as meetings, special events,
travel, conferences, rentals, department activities or property lifestyle
programs with the highest integrity.
* Assists in planning events – acquiring entertainment, caterers, decorations
or any other requirements necessary to conduct a successful event.
* Daily oversight of the Front Desk, Concierge and Gate House staff and/or
other team members on-site.
* Develop Standard Operating Procedures for the community to ensure service
excellence is met. 
* Assists in recruiting, hiring, training, scheduling and evaluating
Association Personal.

* Assists in coordinating tours.
* Ensures room rentals are reserved in accordance with the Association
guidelines and rental agreement
* Builds a high level of involvement by residents in all activities/special
events.
* Coordinates special considerations for meeting rooms (ex: room settling,
microphones, projection screen, etc.). Maintains a reservation calendar to
verify availability of facility areas.
* Maintains a registration list for all activities/ classes/events.
* Organizes and prioritizes large volumes of information and calls.
* Responding to rental inquiries in a timely, effective and proactive manner
* Scheduling and providing venue tours of the property by appointment and
assist in property orientation for new Residents.
* Following up with interested renters to book rentals
* Renter and vendor contract and document administration
* Providing one‐on‐one coordination meetings with renters prior to their rental
(varies according to rental package)
* Acts as a liaison with other departments and outside agencies, including
high-level staff such as District Managers, Vice-Presidents, Board members,
and chief Engineers.
* Handles confidential and non-routine information and explains policies when
necessary.
* Coordinates division of workload with the administrative assistant at the
property.

* Maintain, update, type, and coordinate account information in computer
database.
* Coordinate and track important dates and meetings, such as annual and budget
meetings.
* Ensure that all communication is handled in a professional and courteous
manner from the team on site. Also ensures that phone messages and e-mails
are responded to appropriately and within a 24-hours, business hours.
* Ensure that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily, in a timely
manner.
* Assist with producing minutes for Board Meetings.
* Assist with preparation of the Board Agenda’s and Board Packet.
* Ensures coding and entering all Invoices for the community is done according
to company standards.
* Assists in cutting checks for payment of services in a timely manner
(instructors, entertainment, caterers, etc.).
* Responsible to work closely with Committee’s and each Committee Chairperson
of various activities, clubs and special interest groups (Book Club, wine
events, Mah Jongg, Bridge, Art, Photography, etc.).
* Assist with gathering quotes & proposals for projects or events for the
community.
* Daily management of the office staff and/or other team members on-site.
* Supply ordering for Maintenance, Housekeeping, and the Office.
* Provide activities information for the website and newsletters.
* Assist in posting all agenda to proper physical locations and to the website.
* Responsible for making sure Lynk and KWIC information is kept up to date.
* Assists Administrative assistant to make sure that Vendor Packets are
processed for all Vendors.
* Assists Administrative assistant to monitoring of Vendor License and
Insurance Expirations.
* Solicits information from the residents of their desires for specific
activities and incorporates those into the schedule when feasible.
* Takes photographs of classes/activities/special events, which are used on
the website to promote additional resident participation.
* Creates and coordinates weekly and monthly newsletters.
* Assists in evaluating and critiques of activities, monthly.
* Prepares a yearly budget for Lifestyle activities and working within
guidelines. Responsible for accurate accountability of all activity funds.
* Available to residents to answer questions, to consider new ideas and to
respond to social activity needs.
* Proactively develop and propose solutions to problems and anticipate the
needs of members.
* Interact with local organizations to network and promote the community.

Travel

Minimal local travel will be required for this position. The job will require to
purchase or rent equipment and items for events on property. Driving to and from
the vendors may be necessary. Travel will also be to attend meetings and
trainings at an off-site location, generally within the city limits of the job
site

Required Education and Experience

* Prior experience in a related position; a minimum of 3-year experience
INCLUDING 1 year in a social or recreational program.
* Bachelor’s degree

• Working knowledge of computer and associated programs; MS Office Suite.

* Flexible work schedule to be able to supervise activities and special events
according to their planned day and time

• Ability to multi-task, set, and manage priorities.

* Must possess excellent written, verbal and non-verbal communication skills,
creative, caring, able to work under high-pressure situations.

* Must be able to plan, implement and evaluate an ongoing activity program.
Must be able to order and maintain the supplies necessary to support the
activity program. 
* Must be able to work within a budget.
* Excellent communication and listening skills in order to interact with a
diverse and multi culture population.
* Must function in team organized environment.
* Bi-lingual in Spanish may be required at some communities whereas the
majority of the population and clients are Spanish only speakers.

Other Duties

Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and activities
may change at any time with or without notice.