Manager, Premium Client Service

Do you want to work for a championship organization? We have the opportunity for
you! The Miami HEAT Premium Service team is seeking a Manager, Premium Client
Service. The role would be overseeing and acting as a liaison between assigned
Premium Accounts and The HEAT Group. Provide all clients with the highest level
of service in the industry. Ensure all contractual obligations are being
fulfilled while continuing to seek incremental revenue streams via these
accounts and internal partner opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES.

ESSENTIAL FUNCTIONS: The following are examples of the various functions
required. The job requirements are not limited to the items on this list:

1. Oversee all aspects of contractual obligations related to assigned
accounts.
2. Maintain updated contract files with all relevant correspondence.
3. Meet with accounts on a regular basis.
4. Function as liaison for assigned internal departments (Box Office,
Enterprises, Basketball Operations, Security, etc.).
5. Assist with renewals of accounts.
6. Track all expenditures against established budgets.
7. Manage and maintain expense reports.
8. Assist in the creation and implementation of the Operations Manual for the
Premium Services department.
9. Function as liaison with internal HEAT Group partners, including CSC,
Pritchard, Levy Restaurants, etc.
10. Meet on a regular basis with other department members to provide direction,
communication, and other information as necessary.
11. Attend various private and corporate events as a representative of the
Sales Division.
12. Prepare reports and summaries for review of Sr. Director as requested.
13. Manage all part-time staffing functions, including recruiting, hiring,
onboarding, training, scheduling, attendance tracking, and payroll
approvals.
14. Lead workforce operations for events and premium services, ensuring proper
staffing coverage, service standards, and collaboration with HR, Payroll,
Security, Operations, and Leadership.
15. Drive employee performance and engagement through coaching, recognition
programs, performance management, and ongoing development to support
exceptional guest experiences

DESIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B. A.) or equivalent from college or technical school; or one
year related experience and/or training; or equivalent combination of education
and experience.

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, gender/gender identity, age, disability,
marital status, sexual orientation, pregnancy, genetic information, national
origin, citizenship status, veteran status, and any other legally protected
status entitled to protection under federal, state, or local anti-discrimination
laws. EOE & DFWP.