Complex Event Planning Manager

Job DetailsLevel: ExperiencedJob Location: Walker Greenwich Village - New York, NY 10011Position Type: Full TimeSalary Range: $67,000.00 - $67,000.00 Base+Commission/yearTravel Percentage: Up to 25%Job Category: SalesClient Relationship Management • Serve as the primary point of contact for clients from the time a meeting or event space contract is signed through final billing, once the space and F&B minimum have been sold by the Sales team • Build rapport with clients to understand their vision, priorities, and any special requirements for their event • Maintain clear, timely communication with clients throughout the planning process to ensure a seamless, high quality experience Banquet Event Orders (BEOs) • Create and distribute all Banquet Event Orders for contracted meetings and events • Attend all BEO meetings, presenting event details clearly to Culinary, Banquets, Engineering, and other operational stakeholders • Keep BEOs current as event details evolve, ensuring the final version reflects every confirmed detail before the event date F&B and Event Detail Coordination • Serve as the go to contact for the F&B department on all client facing questions regarding menus, room sets, and event date and timing • Extract detailed event requirements from the client, including menu selections, room layout, audiovisual needs, and timeline • Coordinate with Culinary and Banquets on menu customization, dietary accommodations, and service style • Confirm event set up requirements and communicate any changes promptly to the operations team Upselling and Revenue Optimization • Identify opportunities to upsell clients on enhancements beyond their contracted F&B minimum, including premium menu items, bar packages, décor, and audiovisual upgrades • Present upgrade options in a way that fits the client's event vision and budget • Track and report upsell revenue generated per event Event Day Execution • Attend events as needed to be available on site for client questions leading up to the start of the event • Confirm room sets, F&B delivery, and timeline execution align with the finalized BEO • Serve as the point of escalation for any last minute changes or issues on the day of the event   Billing and Invoicing • Manage all billing and invoicing for contracted events, including posting of F&B, service, and ancillary charges • Reconcile final event charges against the contract and BEO to ensure accuracy • Prepare and issue final invoices to clients in a timely manner following the event Cross Department Coordination • Act as the coordinating link between the Sales team and the F&B department for every contracted event • Communicate consistently with Sales Managers on event status and any changes to scope • Partner with Front Office, Engineering, and Security as needed to support event logistics Qualifications• 2+ years of experience in event management, catering sales, or event coordination, ideally within a hotel or hospitality setting • Proven experience creating and managing Banquet Event Orders • Strong understanding of food and beverage operations, menu planning, and event set up requirements • Excellent client facing communication skills, with the ability to build trust and guide clients toward upsell opportunities • Strong organizational skills with the ability to manage multiple events and shifting priorities at once • Comfort with billing, invoicing, and charge posting processes • Knowledge of Event Temple and Toast PMS is a plus • Flexibility to work evenings, weekends, and holidays based on the event calendar • Ability to work independently while collaborating closely with Sales, Culinary, and Banquet leadership