Business Center Representative - Loews Sapphire Falls, Orlando, FL

Position Overview

Assist with the daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Key Job Responsibilities

Customer Service
Acknowledge and interact with hotel team members and customers. Display a polished and professional image towards hotel team members and customers. Respond quickly to questions and requests and handles service problems politely and efficiently. Demonstrate knowledge of hotel and facility services.

Invoicing
Complete invoicing for customers. Enter and balance charges on the Company’s billing system. Download and maintain accurate customer files. Provide basic cash and credit card handling according to the Company’s policy.

Supply and Equipment Maintenance
Provide quotes for Business Center equipment rentals. Complete equipment setup and support. Track and maintain office supplies and associated vendor pricing information.

Administrative/Office Support
Support the Director of Event Technology with administrative duties. Maintain a clean, neat and organized Business Center.  Handle shipping and packaging with assigned carriers for domestic and international delivery.

Job Qualifications
• High school diploma/GED required; Associates degree is preferred.
• One year experience in a service related industry
• Strong MS Office experience
• Professional written and verbal communication skills
• Working knowledge of office equipment, such as copiers and fax machines

Competencies
• Attention to Communication
• Exceeds Customer Expectations
• Concern for Quality
• Integrity

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours

• Standing: 4-5 Hours

• Walking: 4-5 Hours

• Stooping: 2-3 Hours

• Crawling: 2-3 Hours

• Kneeling: 2-3 Hours

• Bending: 2-3 Hours

• Reaching (above your head): 2-3 Hours

• Climbing: 0-1 Hours

• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs:* Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously

• Distance Vision: Continuously

• Color Vision: Frequently

• Peripheral Vision: Occasionally

• Depth Perception: Frequently

• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs*: Frequently

• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed in a hotel environment that is moderately quiet to noisy.  Team members may be asked to work in multiple hotel locations. Working times may include days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.