About this role
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Assistant D.U.G. Manager supports the daily operation of the Drive Up & Go Department by helping lead associates, ensuring exceptional customer service, maintaining operational standards, and achieving department performance goals. This position assists with order fulfillment, staff development, scheduling, inventory accuracy, and customer satisfaction while supporting a safe and efficient e-commerce environment.
Key Responsibilities Department Operations- Assist in overseeing daily Drive Up & Go operations.
- Ensure online orders are accurately picked, packed, staged, and delivered within established service standards.
- Monitor workflow and staffing levels to meet customer demand and productivity goals.
- Support department procedures that promote efficiency and operational excellence.
- Ensure department equipment, handheld devices, and work areas are maintained and functioning properly.
- Deliver outstanding customer service through prompt, professional interactions.
- Resolve customer concerns related to online orders, substitutions, and pickups.
- Monitor customer satisfaction metrics and implement improvements when necessary.
- Ensure orders meet quality standards and customer expectations.
- Promote a positive and convenient shopping experience that supports customer loyalty.
- Assist with recruiting, training, and onboarding new associates.
- Provide coaching, direction, and performance feedback to team members.
- Help create work schedules that align staffing with business needs.
- Support a collaborative work environment focused on accountability and teamwork.
- Lead department operations in the manager's absence.
- Support achievement of department sales, productivity, and service goals.
- Monitor key performance indicators and identify opportunities for improvement.
- Assist with labor management and scheduling efficiency.
- Support initiatives that drive online order growth and customer retention.
- Help maintain accuracy standards to minimize refunds, complaints, and operational errors.
- Ensure compliance with company policies, procedures, and operational standards.
- Promote safe work practices throughout the department.
- Maintain confidentiality and security of customer information.
- Ensure accurate handling of products, substitutions, and order fulfillment processes.
- Maintain a clean, organized, and safe work environment.
- High school diploma or equivalent.
- Previous retail, customer service, or grocery operations experience.
- Strong communication and leadership skills.
- Ability to work in a fast-paced environment.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Previous supervisory or lead experience.
- Experience with online order fulfillment, e-commerce, or Drive Up & Go operations.
- Knowledge of grocery store operations and inventory processes.
- Leadership and team development.
- Customer service excellence.
- Time management and organization.
- Problem-solving and decision-making skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Effective verbal and written communication skills.
- Knowledge of e-commerce and order fulfillment processes.
- Ability to analyze performance metrics and support operational improvements.
- Frequently lift, carry, push, and pull up to 50 pounds.
- Stand and walk for extended periods.
- Bend, stoop, reach, and kneel throughout the workday.
- Work indoors and outdoors during varying weather conditions.
- Perform repetitive motions related to shopping and order preparation.
- Fast-paced retail grocery environment.
- Frequent interaction with customers, associates, and delivery partners.
- Exposure to refrigerated, frozen, and outdoor conditions.
- Flexible scheduling, including nights, weekends, and holidays.
- Customer satisfaction and service metrics.
- Online order accuracy and fulfillment rates.
- Productivity and efficiency goals.
- Department sales and growth performance.
- Associate engagement and development.
- Compliance with operational and safety standards.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Requirements
- Leadership
- Team development
- Customer service
- Time management
- Organization
- Problem-solving
- Decision-making
- E-commerce
- Order fulfillment
- Performance metrics
- Inventory management
- Communication
- Retail operations
- Staff scheduling
- Safety compliance
Benefits
- Competitive wages
- Weekly pay
- Earned wage access
- Associate discounts
- Medical insurance
- Dental insurance
- 401k
- Vacation time
- Holiday pay
- Sick pay
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