Franchise Success Manager

Are you the kind of person who lights up when you help a business owner hit a
new sales record? Do you thrive in the field, building real relationships with
entrepreneurs and coaching them to grow? If so, we want to talk.

As a Franchise Success Manager (FSM) at The Honey Baked Ham Company, you'll be
the most direct, most consistent point of partnership between HBH and its
franchise owners. You'll carry a portfolio of 40–50 franchise locations and show
up — literally and figuratively — as their trusted business advisor, operational
coach, and growth partner.

This is not an audit role. This is a growth role. The best FSMs are part
business consultant, part sales coach, part operations expert, and part
relationship builder — all rolled into one.

WHAT SUCCESS LOOKS LIKE

You'll be measured by one thing above all else: your franchisees are growing.
Here's what that means in practice:

* Sales are up — franchisees in your territory are increasing transactions,
growing AUV, and outperforming prior-year benchmarks.
* Catering & B2B accounts are growing — your franchisees are winning corporate
relationships, gifting accounts, and building catering revenue.
* Franchisees are profitable and understand why — P&L conversations are
happening, costs are managed, and owners trust your financial coaching.
* Brand standards are a source of pride — locations look great, food quality is
consistent, and OSAT scores reflect the HBH guest experience.
* Franchisees feel supported — they answer your calls, implement your ideas,
and tell their peers you're the best part of being in the HBH system.
* Holiday windows are maximized — Easter, Thanksgiving, and Christmas are
planned months ahead and executed with precision.

WHAT WE'RE LOOKING FOR

* 3–5+ years of multi-unit restaurant, retail, or franchise operations
experience.
* Demonstrated background in field-based business consulting, franchise
support, or multi-unit operations management.
* Proven track record of growing sales, improving profitability, and building
strong franchise or operator relationships.
* Experience in catering sales, B2B account development, or foodservice
operations is a plus.
* Bachelor's degree preferred.

TRAVEL & WORKING CONDITIONS

* Approximately 75% field travel required, including overnight stays by car and
air.
* Regular exposure to food production environments including cold temperatures
and moderate noise levels.
* Occasional lifting up to 65 pounds.