Guest Experience Specialist

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our Guest
Experience Specialists take the initiative to deliver a wide range of services
that guide guests through their entire stay. Their role goes beyond the
traditional front desk to take ownership of the guest experience in the main
areas of the hotel with a “guest first” mindset. They are empowered to move
about their space and do what needs to be done. Whether processing operational
needs, addressing guest requests, completing reports, delivering quality meals,
or sharing the highlights of the local area, the Guest Experience Specialist
makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to
success – creating a safe work place, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Experience Specialists will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 25 pounds without assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things well
(and other reasonable job duties as requested) is critical for Guest Experience
Specialists – to get it right for our guests and our business each and every
time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers
everywhere. It’s what inspired us to create the first hotel designed
specifically for business travelers, and it’s why the Courtyard experience today
empowers our guests, no matter the purpose of their trip. We’re looking for
achievers who are passionate about providing a guest experience that goes above
and beyond, enjoy being part of a small yet ambitious team, and love learning
how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global  team, and become the best version of you.