Overnight Front Desk Supervisor

Overview

The Post Oak Hotel is seeking a Front Desk Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring a seamless, personalized, and Forbes Five-Star guest experience. This role leads by example, delivering exceptional service standards, supervising team members, and maintaining operational excellence aligned with luxury hospitality benchmarks.

Responsibilities

Supervise daily operations of the Front Desk, Bell, and PBX teams, ensuring efficient check-in/check-out processes and seamless guest flow.
Train, coach, and motivate staff to uphold service excellence while fostering a positive and collaborative work environment.
Conduct routine inspections of lobby, public areas, and guestrooms to ensure exceptional cleanliness, maintenance, and overall presentation.
Monitor occupancy levels and oversold situations and manage room inventory to maximize room revenue opportunities.
Coordinate with housekeeping, engineering, and other teams; lead daily briefings and maintain awareness of VIP arrivals and hotel events.
Address guest concerns and operational challenges promptly and professionally, ensuring positive outcomes and service recovery.
Act as Manager on Duty when required, making informed decisions in high-pressure situations while maintaining luxury service standards.
Ensure all interactions meet Forbes luxury standards by providing personalized, anticipatory service and creating memorable guest experiences.

Qualifications

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
Minimum 2 years of supervisory experience in Luxury or Forbes preferred.
Excellent communication and problem-solving skills, Proficient with computers, including spreadsheets and word processing. Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must speak, read, write and understand English
Ability to work flexible schedules, including nights, weekends and holidays is required.
Physical demands: Ability to stand for prolonged periods of time.
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

This position does not earn tips