Banquet Server

Description
Responsibilities:
To serve all members and guests in assigned section/s of the dining room.
To provide fast and efficient service of meals and beverages in a courteous manner.
To ensure correct billing procedures (when required)
To provide excellent service, ensuring level of service meets ROCC standards.
To ensure all ROCC policies and regulations are strictly adhered to.
Essential Functions:
Maintain a clean, neat and professional appearance at all times in accordance with the established dress codes, good posture and a smile.
Setting up, working and breaking down of banquet events
Perform various tasks such as removing linen, moving tables, chairs, staging, dance floors, busing glasses, dishes, silverware, etc., and re-setting rooms.
Providing immediate attention to all members/guests upon arrival and/or seating
Take customers' orders and place orders with kitchen or bar.
Informs cooks about any special cooking instructions
Serve food and drinks
Clear tables and return dishes and cutlery to kitchens and/or work station
Be knowledgeable about all food and beverage products that are offered
Provide different styles of services that include: water, lemons, crackers, offering cocktails, wine and beverages, taking the order completely and concisely, mise en place for every course, delivering the food, bread presentation, removal of plates, pouring of wine during the meal, folding napkins when guests leave the table, presenting finger towels, and 100% attentiveness.
Effectively handle complaints and communicate them to manager or supervisor
Work with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the dining room.
Prepare drinks when necessary
Assist with A La Carte service when requested
Work the Poolside area during summer the months and when required
Keep service standards stocked with appropriate levels of linen and silverware
Reset tables as needed
Complete side duty tasks as assigned
Check with the kitchen and bar to see what products my be short and what products to suggestive sell
Assist in keeping dining room and work area neat and clean
Serve meal; place dishes properly in front of each person
Check back to ensure member/guest satisfaction; replenishes water, butter, etc. as necessary
Suggest and serve dessert, coffee, and after dinner drinks when appropriate
Perform clean-up and closing duties as assigned by manager
Attend meetings as requested by supervisor or manager
Proper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff (when required).
Perform all work-related duties as assigned by supervisor or General Manager
Additional Responsibilities:
Do not serve alcohol to intoxicated members/guests or anyone under the age of 21
Report intoxicated members/guests and children asking for alcoholic beverages to supervisor or manager on duty immediately
Always ask for ID if legal drinking age (21) is a concern. No ID, no alcohol.
If a member/guest appears to be impaired and is driving, offer alternate transportation, such as a Taxi or a ride from a friend or relative.
Comply with all TABC and Club regulations concerning alcoholic beverage service.
Interaction:
Frequent Interaction with members, guests
Occasional interaction with children
Working Conditions:
Restaurant Setting
Occasionally exposed hot, cold and inclement weather conditions
Frequent exposure of hot, humid and inclement weather conditions during summer months
Requirements
Special Requirements:
Must possess an outgoing personality, honesty and integrity
Must be polite, patient and courteous at all times
Must treat others with kindness and respect
Must follow schedule
Must interact well with members, guests and staff
Ability to understand and follow posted rules and procedures
Ability to follow directions from a supervisor
Ability to effectively communicate in a professional and friendly manner to members, guests and staff.
Must have knowledge of proper way to serve, set up and clear tables
Must be able to work fast and safely
Must have working knowledge of cocktails
Must have good coordination and balance
Must be personable, responsible and willing to work in a team environment
Must learn and be able to properly execute the POS system (Jonas)
Must be a minimum age of 18 years and TABC certified to serve alcohol.
Physical Functions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
Use hands to finger, handle, or feel objects, tools and/or controls.
Reach with hands and arms.
Hearing and talking sufficient enough to communicate with members, guests and staff.
Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequent lifting objects 10-20 lbs
Occasional lifting up to 50 lbs.
Required to spend long periods on own feet
Independent mobility through clubhouse