Global Account Director - Mandarin Speaking (Global Sporting Event)

The iLUKA Collective is a specialised agency developing and delivering coordinated strategic activations for sponsors and other stakeholders at global sports events. We are experts in executing cutting edge event hospitality experiences born from intelligent strategic direction. Our heritage is big events for big companies looking for strategic and measured solutions which focus on creating unforgettable experiences for stakeholder's integral to sponsors success.

Our experience working with Sponsors, Organising Committees, International Sporting Federations, Governing Bodies and City stakeholders enables us to develop our client's sponsorship story to ensure that activations maximise the communication of their messages as well as guide global teams and their local markets through the unique complexities of delivering effectively at global sports events.

Working at The iLUKA Collective is a unique experience. We take people seriously, hospitality is about people, It is our people that drive the difference. We work with talented people from around the world who are renowned for their hard work and industry expertise. We are defined by our passion for sport, hospitality and creativity.

We are seeking an experienced Global Account Director based in Los Angeles, who is bilingual in English/Mandarin.

The ideal candidate will have a proven track record in delivering complex hospitality programmes for international sporting events, with extensive experience managing premium guest experiences at scale.

In this role, you will be responsible for the end-to-end delivery of large-scale event hospitality programmes, from strategic planning through to on-site execution. This is a hands-on delivery position focused on creating, managing, and delivering exceptional guest experiences at major global events. It is not a sponsorship or partnership management role.

You will work closely with global clients to bring their vision to life, ensuring every aspect of the hospitality programme is delivered seamlessly and to a world-class standard.

Key Responsibilities:

• Project manage the planning and operational delivery of client hospitality programmes

• Create and effectively manage a budget(s)

• Manage key client relationships

• Co-ordinate key stakeholder engagement and their involvement in major events

• Working with the other departments to plan and manage all programme elements - Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation and Staffing.

• Develop guest experience in line with client aims and local market knowledge pre-event, and actively manage the guest experience onsite

• Develop and manage relationships with key stake holders from suppliers to the organising committee

• Manage an internal iLUKA team the size of the team will be driven by the project

• Continual evaluation of work undertaken and seek ways to improve the management of activity on behalf of a client

• Work with other members of the agency team to maximise supplier relationships both commercially and excellence in delivery

• Draw upon case history and industry best practice to deliver excellence in event planning and delivery

 This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise:

• Fluent in English/Mandarin

• Proven experience working in hospitality event management and / or experiential at the Olympic Games

• Significant project management experience

• Previous evidence in the management of senior stakeholders in public and/or private sector

• Previous work with International and National Governing Bodies of sport / organising committees

• Sponsorship rights delivery and activation experience

• Excellent interpersonal and relationship skills

• Effective resource planning

• Commercial acumen and budget management

Attributes:

• High energy, comfortable working potentially long hours in a demanding but rewarding   and friendly environment

• Flexible, enthusiastic, confident, outgoing

• Willing to roll sleeves up and get involved

• Passionate about sport, hospitality and delivery

• Able to work in a calm, kind and professional manner in a pressured environment

• Ability to prioritise a demanding workload

When reviewing CVs we will consider you against all available roles, there is no need to apply for multiple positions.