Hotel Front Office Supervisor - Esme Hotel

The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

DUTIES & FUNCTIONS

Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
As needed, assist with scheduling, hiring and training front desk employees.
Monitors, coaches, and evaluates guest service representatives and night auditors.
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Follow all cash handling and credit policies.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
Be familiar with all in-house groups.
Have knowledge of emergency procedures and assist when needed.
Fill in and support coworkers and team as needed to ensure efficient operation.
Perform duties, special assignments and projects as requested by management.
Ability to communicate in English & Spanish preferred.

EDUCATION & EXPERIENCE

High School diploma/GED or equivalent education/experience required.
Experience in a hotel or a related field preferred.
2+ years of front desk experience required.
Computer experience with basic proficiency in Microsoft office and hotel property management systems required