Front Desk Agent

The front desk team member will value all residents and guests and be committed
to providing information and resources to have a meaningful visit. This is a key
employee liaison between all guests of the community and the residents which
provides exceptional customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

* Greet all guests in a standing upright position as they enter the community
maintaining the highest quality of customer service.
* Monitor and authorize entrance and departure of employees, visitors, and
other persons to guard against theft and maintain security of premises. All
“check-in” policies and procedures must be followed without any exceptions.

* Coordinate with office administrative staff to maintain and update all unit
owner information in computer database.
* Utilize proper phone etiquette for all incoming and outgoing phone calls made
to residents. All calls should be clear and in a professional manner.
* Report any violations of the Rules and Regulations that are noticed at any
time.
* Observe precautions required to protect Residents, guests and property, and
report damage, theft, and found articles to supervisors.
* Maintain the “key” control system and assure that all keys are locked and
accounted for at all times.

* Be familiar with the fire alarm system operations and report all incidents to
management.
* Call police or fire departments in cases of emergency, such as fire or
presence of unauthorized persons.

* Follow all standards policies and procedures with regards to emergency
response by coordinating with Management, Chief Engineer, or Fire Rescue /
Police services.

* Write reports of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
* Report any and all maintenance items which include, but is not limited to,
burned out lights, leaks, broken equipment to the Association office daily.
* Perform the role of valet attendant as required based on shift schedules.

Work Environment
The working environment will be indoor and will require team member to sit and
stand frequently.  Low to moderate noise level in the workplace

Physical Demands
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel,
stoop, climb, push and pull items weighing 30 pounds or less. The position
requires manual dexterity; auditory and visual skills; and the ability to follow
written and oral instructions and procedures.  Ability to detect auditory and/or
visual emergency alarms. Noise level in the work environment is usually low to
moderate.

Position Type/Expected Hours of Work
Days and hours of work will be determine at the property.  This schedule may
change to accommodate the business needs of the property.

Required Education and Experience

* High school diploma or GED; some college preferred
* Must be familiar with using computer software to perform various tasks, and
must demonstrate organizational skills, excellent interpersonal skills and
strong communication skills
* Related experience and/or training.
* Valid Drivers License

Position Supervision
Employee reports directly to the department supervisor and/or the Association
Manager of the community.

Other Duties
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and activities
may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.