Spa Reception

Job Title: Spa Reception

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

Arch Amenities Group - Trump Doral Spa

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting,
and wellness services for commercial real estate, residential communities, and
hospitality properties. Formed through the strategic acquisition of top
hospitality and wellness-led providers, Arch brings together decades of
experience and forward-thinking innovation to deliver unmatched lifestyle and
hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness
centers, meeting and event spaces, pools, clubs, and residential amenities into
vibrant destinations that foster connection, wellness, and belonging. Our
mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly
trained service team, we help properties unlock the full potential of their
amenity spaces by improving satisfaction, increasing retention, and driving ROI
through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and
spaces, guests and experiences, and teams and technology. Everything we do is
designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality,
wellness, and lifestyle services, Arch is a place to do what you love and build
a career with purpose. Join the team shaping the future of the amenity
experience.

Job Summary:

The Spa Front Desk Receptionist is able to quickly develop strong relationships
and trust, warmly welcome new clients, and answer inquiries. Additionally, the
Spa Front Desk Receptionist may need to process transactions, handle money, and
contribute to facility cleanliness.

Key Responsibilities:

* Ensures the "Arch Amenities Group Experience" for members and guests by
maintaining the standards set in Arch Amenities Group Mission
Statement/Values; Standards and Expectations, and Arch Amenities Group Brand
Standards.
* Adheres to policies of the facility and Arch Amenities Group.
* Reports any incident or accident to the Facility Manager.
* Submits all paperwork and financial reporting, when applicable, in accordance
with Arch Amenities Group policy.
* Develops and maintains accurate department maintenance procedures and
checklists through routine preventative maintenance and repair.
* Maintains a monthly inventory of supplies and or products, when applicable.
* Becomes knowledgeable about the facility and its amenities in order to
effectively communicate with members and/or guests.
* Participates in the Manager on Duty (MOD) schedule, if applicable.
* Helps ensure the facility is only accessed by actual members and/or guests,
and that it is safe and secure at all times.
* Greets each and every guest with a smile and direct eye contact.
* Goes the extra mile for members and guests by offering to make reservations,
find directions, look up phone numbers, etc.
* Uses time efficiently throughout shifts by checking equipment, locker rooms,
gift shop stocks, inventory, etc.
* Ensures proper coverage when it's necessary to leave the area.
* Keeps area clear of clutter and personal effects.Informs co-worker(s) of
pertinent information at the end of the shift.
* Maintains and updates staff communication books.
* Informs facility manager of any member, guest, or facility issues.
* Enrolls members and guests in programs.
* Makes reservations for spa services and personal training, when applicable.
* Receives payments for goods and services and properly accounts for the money.
* Reconciles daily sales, deposits, and receipts, when applicable.
* Assists staff with lifting and storing facility equipment, furniture, and
products to help maintain the facility and prepare for special events.
* Additional duties as assigned.

Qualifications:

* High School diploma but college degree preferred.
* Customer service experience
* Previous experience handling money
* Excellent communication, customer service skills, and work ethic
* Efficient, well organized, and able to handle a variety of duties
simultaneously
* Professional manner, discretion, and appearance
* Excellent verbal and written skills
* Energetic, enthusiastic and motivational
* Strong team player
* Proficient in appropriate computer skills and office equipment
* Ability to lift 25 lbs.
* Availability to work nights, weekends and holidays
* Availability to stand for long periods of time
* This position required the ability to stand, stoop, kneel, crouch, bend,
walk, and talk
* The employee is regularly required to use hands to finger, handle, feel or
operate objects, tools, or controls; and reach with hands and arms

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare,
activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express
oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe,
inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs
or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs
or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or
outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position
satisfactorily and, if requested, reasonable accommodation will be made to
enable employees with disabilities to perform the essential functions of their
job, absent undue hardship. Job descriptions typically change over time as
requirements and employee skill levels change. Supervisors may revise and/or add
duties to reflect these changes. The Employer retains the right to change or
assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer
committed to diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, age, national origin, disability, protected veteran status,
gender identity or any other factor protected by applicable federal, state or
local laws. Arch Amenities Group, LLC is also committed to working with and
providing reasonable accommodation to individuals with disabilities. Please let
your recruiter know if you need accommodation at any point during the interview
process.