Manager, Consumer AI

The Manager, Consumer AI Solutions is responsible for designing, developing, and
implementing AI-powered solutions that support customer experiences, marketing
effectiveness, ecommerce growth, and operational efficiency. This role serves as
the hands-on technical leader within the Consumer AI team, partnering with
business, product, data, and technology stakeholders to transform AI
opportunities into scalable solutions.

The Manager will lead the technical design, prototyping, development, testing,
and optimization of AI-powered products, copilots, agents, automations, and
intelligent workflows. This role combines AI solution architecture, software
development, prompt engineering, and business partnership to accelerate AI
adoption and deliver measurable business value. The position reports to the
Director, Consumer AI and plays a critical role in establishing and scaling the
organization's consumer AI capabilities. The role is also responsible for
overseeing and developing Consumer AI analytical resources, ensuring alignment
between solution delivery, performance measurement, and business outcomes.

Essential Functions:

AI Solution Development and Delivery

* Design, develop, prototype, and deploy AI-powered applications, copilots,
agents, and intelligent workflows

* Translate business requirements into technical AI solutions and
implementation plans

* Develop prompts, agent instructions, workflows, APIs, and integrations that
support consumer and employee experiences

• Build proof-of-concept solutions and rapidly test emerging AI use cases

* Partner with Technology teams to operationalize and scale successful AI
solutions

Product Execution and Innovation

* Support the execution of the Consumer AI roadmap through hands-on solution
development

* Evaluate AI use cases across customer engagement, marketing, personalization,
ecommerce, and operational workflows

• Research emerging AI technologies, platforms, and industry best practices

* Recommend solution approaches, tools, and platforms to optimize business
outcomes

• Contribute technical expertise throughout the AI product lifecycle

AI Architecture, Engineering, and Integration

* Design scalable AI solution architectures aligned with enterprise technology
standards

• Develop and maintain integrations between AI solutions and enterprise systems

* Support implementation of retrieval-augmented generation (RAG), knowledge
grounding, vector search, and agent-based architectures

* Collaborate with enterprise architects, engineers, and vendors on solution
design and deployment

• Ensure solutions are secure, maintainable, and scalable

Stakeholder Partnership and Technical Enablement

* Collaborate with Product, Marketing, Ecommerce, Guest Experience, Technology,
Data, and Digital teams

• Provide technical consultation on AI implementation approaches
• Support user adoption and successful implementation of AI-powered solutions
• Facilitate working sessions, demonstrations, and technical reviews

Performance Optimization and Governance Support

• Monitor solution performance, quality, adoption, and business outcomes
• Establish testing, evaluation, and validation frameworks for AI solutions
• Continuously optimize prompts, workflows, and user experiences

* Support responsible AI practices, governance standards, privacy requirements,
and security controls

• Document technical solutions and operational procedures

Knowledge, Skills & Abilities:

* Scope: This role serves as the primary hands-on technical AI resource within
the Consumer AI organization. The Manager is responsible for converting AI
strategies and business opportunities into functional solutions that can be
deployed, scaled, and measured. Success is measured through technical
execution, solution adoption, business impact, scalability, and delivery of
AI-enabled capabilities.

* Problem-solving: Ability to solve complex technical and business challenges
involving AI applications, prompt engineering, system integrations,
automation, data access, and user experience design. Demonstrated capability
to operate in ambiguity, evaluate emerging technologies, and rapidly
translate concepts into working solutions.

* Impact: Directly influences the speed, quality, and effectiveness of AI
deployments across the organization. Decisions and recommendations affect AI
solution architecture, user adoption, business outcomes, technology
investments, and the organization's ability to scale AI capabilities.

* Leadership: Provides technical and people leadership across Consumer AI
initiatives through expertise, collaboration, and influence. Responsible for
the day-to-day management, coaching, development, and performance of Consumer
AI analytical resources. Works closely with business and technology
stakeholders to align requirements, prioritize opportunities, and deliver
successful AI solutions. Serves as a subject matter expert on AI development
practices and emerging technologies while fostering a culture of innovation,
continuous learning, and accountability.

Essential/Minimum qualifications:

* Bachelor's degree in Computer Science, Engineering, Information Systems, Data
Science, Software Development, or related field

* Experience designing, developing, or implementing AI-powered applications and
solutions

• Experience working with Generative AI technologies and large language models

* Demonstrated ability to translate business requirements into technical
solutions

• Experience collaborating with cross-functional business and technology teams

Essential experience required:

* 5+ years of experience in software development, solution engineering,
technical product delivery, automation, or related technical roles

* 2+ years of experience working with Generative AI, Large Language Models
(LLMs), AI agents, copilots, or machine learning solutions

* Experience with prompt engineering, AI workflows, and AI solution
implementation

* Experience developing prototypes and production solutions using APIs,
integrations, and automation platforms

* Experience with Microsoft Copilot Studio, Azure OpenAI, Power Platform, or
comparable AI technologies preferred

* Experience with Python, REST APIs, workflow automation, and cloud-based
solutions preferred

* Understanding of retrieval augmented generation (RAG), vector search, agent
architectures, and AI evaluation methodologies preferred

* Experience delivering customer-facing digital capabilities in complex
enterprise environments

* Understanding of AI governance, responsible AI practices, privacy
requirements, and security considerations

* Proven ability to transform concepts and business needs into scalable
technical solutions that drive measurable value

Travel: Less than 25% with shipboard travel likely

Work Conditions:Work primarily in a climate-controlled environment with minimal
safety/health hazard potential.

Physical Demands. Must be able to remain in a stationary position at a desk
and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires
employees to work from a designated Carnival office in South Florida Monday
through Thursday each week. Employees may work from their homes on Fridays. 
Candidates must be located in (or willing to relocate to) the Miami/Ft.
Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking
into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All
non-sales roles participate in an annual cash bonus program, while sales roles
have an incentive plan. Director and above roles may also be eligible to
participate in Carnival’s discretionary equity incentive plan. Plus, Carnival
provides comprehensive and innovative benefits to meet your needs, including:

* Health Benefits: 
* Cost-effective medical, dental and vision plans 
* Employee Assistance Program and other mental health resources 
* Additional programs include company paid term life insurance and disability
coverage  
* Financial Benefits: 
* 401(k) plan that includes a company match 
* Employee Stock Purchase plan 
* Paid Time Off 
* Holidays – All full-time and part-time with benefits employees receive days
off for 8 company-wide holidays, plus 2 additional floating holidays to be
taken at the employee’s discretion.  
* Vacation Time – All full-time employees at the manager and below level
start with 14 days/year; director and above level start with 19 days/year. 
Part-time with benefits employees receive time off based on the number of
hours they work, with a minimum of 84 hours/year.  All employees gain
additional vacation time with further tenure. 
* Sick Time – All full-time employees receive 80 hours of sick time each
year.  Part-time with benefits employees receive time off based on the
number of hours they work, with a minimum of 60 hours each year.   
* Other Benefits 
* Complementary stand-by cruises, employee discounts on confirmed cruises,
plus special rates for family and friends 
* Personal and professional learning and development resources including
tuition reimbursement  
* On-site Fitness center at our Miami campus

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About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and
memorable vacations at a great value. As the world’s most popular cruise line,
we offer a variety of unique experiences across our fleet, ensuring that every
voyage is filled with excitement and discovery. From world-class entertainment
and dining to exploring stunning destinations, we create lasting memories for
our guests while maintaining a dedication to the places we visit and the lives
we touch.

Join us and embark on a career that offers not only the chance to grow
professionally but also the opportunity to be part of a global community that
makes a difference.

In addition to other duties/functions, this position requires full commitment
and support for promoting ethical and compliant culture. More specifically, this
position requires integrity, honesty, and respectful treatment of others, as
well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation and Carnival Cruise Line is an equal employment
opportunity/affirmative action employer. In this regard, it does not
discriminate against any qualified individual on the basis of sex, race, color,
national origin, religion, sexual orientation, age, marital status, mental,
physical or sensory disability, or any other classification protected by
applicable local, state, federal, and/or international law.

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