Elevator Greeter

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused
individuals to deliver a best-in-class, Premium Guest Experience.

As an Elevator Greeter, you are a frontline ambassador and one of the first
welcoming faces our guests—fans, VIPs, and premium members—encounter. Your
polished presence, professionalism, and hospitality mindset bring our Common
Purpose to life: Uniting and Empowering People to Create Extraordinary Moments.

You will play a critical role in creating seamless, elevated interactions by
guiding guests, supporting premium access areas, and anticipating needs at key
entry and elevator locations.

ESSENTIAL DUTIES

* Warmly welcome guests at key entry points, including the P2 Garage, Premium
Areas, and Accessible Entrances, with a polished, professional, and
hospitality-forward approach

* Assist guests with directions to their seating sections and/or Premium Areas
using an open palm and outstretched arm to guide them to their next
destination, followed by a gracious closing greeting encouraging them to
enjoy the game and/or event

* Provide accurate, concierge-style information about arena amenities such as
ATMs, Reverse ATMs, Guest Experience locations, Retail locations, Food &
Beverage options, and more

* Respond to guest inquiries regarding in-game experiences, activations, and
upcoming events with confidence, warmth, and premium-level attentiveness

* Maintain a safe, organized, and enjoyable environment that reflects the
elevated standards of the Miami HEAT and Kaseya Center guest experience

* Support seamless guest flow by assisting with movement to and from elevators
and designated areas while anticipating guest needs whenever possible

* May be asked to support ticket-taking responsibilities by welcoming guests at
entry points, assisting with mobile or physical ticket scanning, verifying
tickets for the correct event, date, and entrance, and directing guests who
need additional ticketing assistance to the appropriate support location
while maintaining a premium, hospitality-first approach.

Premium Duties

* Deliver Elevated Guest Service — Consistently provide a hospitality-driven
experience by proactively engaging guests, anticipating needs, and exceeding
expectations through polished, attentive service.

* Serve as a Brand Ambassador — Represent the organization with
professionalism, enthusiasm, and integrity at all times, reinforcing a
unified and Premium Service Culture.

* Proactive Guest Engagement — Create meaningful touchpoints by acknowledging
every guest, offering assistance before it is requested, and ensuring a
seamless entry and navigation experience.

* Operational Excellence — Execute all duties with precision, urgency, and
accountability while maintaining compliance with venue policies and safety
standards.

* Adaptability in a Dynamic Environment — Demonstrate composure and sound
judgment in fast-paced, high-volume environments while prioritizing guest
satisfaction.

* Collaborative Team Contribution — Work cohesively with fellow team members
and leadership to deliver a consistent, high-quality experience across all
touchpoints.

SCHEDULE

• Part-time, event-based role (HEAT games, concerts, special events)
• Evening availability required, including late nights (to atleast midnight)
• Must be available weeknights, weekends, and holidays

QUALIFICATIONS

• Passion for delivering exceptional, hospitality-driven service
• Professional, polished, guest-first presence
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-volume environment
• Guest service or hospitality experience preferred
• Bilingual (English/Spanish) preferred
• Comfortable using mobile technology and scanning tools

EVENT STAFF BENEFITS

• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Eligible for monthly Elevate All-Star Recognition Program
• Arena Talent Experience & Department Incentives
• End of Season Performance Bonus Program*

*must meet required criteria

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, gender/gender identity, age, disability,
marital status, sexual orientation, pregnancy, genetic information, national
origin, citizenship status, veteran status, and any other legally protected
status entitled to protection under federal, state, or local anti-discrimination
laws. EOE & DFWP