Premium Concierge

The Premium Concierge serves as liaison between Kaseya Center premium guests and
the Arena staff to ensure that Five Star Service is provided as it relates to,
but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena
Operations. The Premium Concierge manage the Premium entrances, from the luxury
suite level to center court seats, and assist with guest service issues
providing top customer services to the Elite members.

Responsibilities:

* Identifying, troubleshooting, and resolving event-night ticketing issues of
premium clients.
* Develop proficiency with, and be able to explain all mobile ticketing
initiatives, including Miami HEAT Mobile App and Ticketmaster.
* Assisting guests, building individual connections, and providing direction
with any questions or concerns.
* Ensuring ingress and egress runs smoothly, and congestion is avoided.
* Issuing guests passes as needed and within regulations.
* Maintaining exclusivity for all premium lounges, including Hyde and Bacardi
Ocho Suite Level.

DESIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills
• Strong organizational skills and attention to detail.
• Ability to perform in a fast-paced environment.
• Candidates must be enthusiastic with a strong work ethic
• Respects and understands client and celebrity confidentiality.

Event Staff Benefits

• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• 30% discount at Miami HEAT Retail Store
• Eligible for monthly Elevate All-Star Recognition Program
• Arena Talent Experience & Department Incentives
• End of Season Performance Bonus Program*

*must meet required criteria

All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, gender/gender identity, age, disability,
marital status, sexual orientation, pregnancy, genetic information, national
origin, citizenship status, veteran status, and any other legally protected
status entitled to protection under federal, state, or local anti-discrimination
laws. EOE & DFWP