Manager, Revenue Systems and Controls

One of the best-known names in cruising, Princess is the world’s leading
international premium cruise line and tour company, carrying millions of guests
each year to hundreds of destinations around the globe.  We give our guests the
Medallion Class experience others simply can’t. The Love Boat promises something
for everyone.

We are looking for a Manager, Revenue Systems & Controls. The Manager, Revenue
Systems & Controls is responsible for leading the day-to-day operational
execution, support, and continuous improvement of revenue systems and related
controls across Princess Cruises' shipboard and shoreside operations. This role
helps ensure revenue systems are configured, supported, and maintained
effectively to support accurate financial reporting, operational efficiency, and
compliance with established policies and procedures.

The position provides leadership over operational activities including system
configuration, production support, testing, deployments, training, policy
execution, and operational readiness. The Manager is responsible for ensuring
system stability, supporting business operations, and promoting consistent
execution of revenue-related processes across the fleet.

Key responsibilities include overseeing revenue system activities such as
voucher and type code governance, system configuration, issue resolution,
testing coordination, deployment readiness, training, documentation, and
operational support. The role manages assigned team members and works closely
with Finance, Operations, Shipboard Finance, Revenue Accounting, Audit,
Compliance, and Information Technology teams to support system enhancements,
operational initiatives, and ongoing business needs.

Here’s a summary of what Princess is looking for in the Manager, Revenue Systems
& Controls.  Is this you?

Responsibilities:

* Revenue Systems Operations & Governance: Provide leadership and oversight for
revenue system configuration, voucher and type code governance, production
support, issue resolution, and operational readiness activities supporting
onboard revenue systems and related financial processes. Coordinate
operational support activities, monitor system performance, support
deployment activities, and ensure consistency in execution across supported
systems and processes. Support ongoing governance of revenue-related systems,
including voucher and type code management, system configurations, testing
activities, operational documentation, and control execution.

* Team Leadership & Resource Management: Directly manage assigned team members
and provide leadership, coaching, workload management, performance oversight,
succession planning, and professional development. Ensure resources are
appropriately aligned to support operational priorities, projects, and
ongoing system support activities.

* Testing, Deployment & Operational Readiness: Coordinate participation in QA,
UAT, field validation, and deployment activities. Ensure system changes are
properly tested, documented, and transitioned into production. Support
financial testing governance processes, including tracking, reconciliation,
and resolution of test transactions. Monitor deployment readiness, issue
resolution, and post-implementation stabilization activities across supported
systems. Partner with business stakeholders, shipboard finance teams, and
technology teams to support testing efforts and ensure successful
implementation of system enhancements and operational changes.

* Policies, Procedures, Training & Continuous Improvement: Maintain operational
documentation, standard operating procedures, training materials, and process
documentation. Support policy updates, benchmarking activities, and
continuous improvement initiatives to improve operational efficiency and
control effectiveness.

* Controls, Compliance & Audit Support: Monitor execution of controls related
to revenue systems and escalate identified deficiencies or inconsistencies.
Partner with audit, compliance, and finance stakeholders to support audit
readiness, remediation activities, and ongoing compliance requirements.

Knowledge & Skills:

* Scope: Responsible for the operational execution, support, and continuous
improvement of revenue systems and controls supporting Princess Cruises
shipboard and shoreside operations. Oversees team members responsible for
revenue systems support, testing activities, production support, controls
execution, policy administration, and operational process improvement.
 Provides leadership across revenue system configuration, voucher and type
code governance, issue resolution, deployments, training, documentation, and
day-to-day operational support activities. Partners with Finance, Accounting,
Operations, Shipboard Finance, Audit, Compliance, and Information Technology
teams to support system enhancements, operational initiatives, and ongoing
business support. Supports systems and processes that impact onboard revenue,
guest folios, payment processing, bundles, revenue recognition, and related
financial reporting activities. Responsible for ensuring operational
stability, consistent execution of established controls, and adherence to
departmental standards and procedures across the fleet in support of
departmental objectives established by the Senior Manager, Revenue Systems &
Controls.

* Problem Solving: Exercises independent judgment in evaluating system issues,
operational risks, testing results, deployment readiness, and control
exceptions. Responsible for identifying root causes, coordinating corrective
actions, and balancing operational requirements with financial control
objectives.

* Impact: Decisions made by this role directly impact the operational
effectiveness, stability, supportability, and compliance of revenue systems
and related business processes. Responsible for ensuring accurate execution
of established procedures, timely issue resolution, successful deployment
support, and adherence to internal controls. Errors in judgment may impact
operational processes, financial reporting accuracy, user adoption, revenue
system functionality, guest experience, or compliance requirements. Escalates
significant operational risks, control deficiencies, resource constraints,
and strategic considerations to the Senior Manager, Revenue Systems &
Controls.

* Leadership: Directly supervises assigned Revenue Systems & Controls team
members. Provides day-to-day leadership, coaching, workload management, and
performance oversight. Coordinates activities across Finance, Accounting,
Operations, Shipboard Finance, Audit, Compliance, and Information Technology
teams. Supports departmental objectives and priorities established by the
Senior Manager, Revenue Systems & Controls. Responsible for operational
execution, team development, and continuous improvement within assigned areas
of responsibility. Provides leadership and oversight for operational
initiatives, system support activities, testing efforts, and deployment
readiness activities across the fleet.

Requirements:

• Minimum Experience (if preferred but not required, list as such):

* Bachelor's degree in Accounting, Finance, Business Administration,
Information Systems, or related field

* 7+ years of experience in finance systems, accounting operations, revenue
systems, project delivery, or related field

• 3+ years of supervisory or leadership experience

* Experience supporting financial systems, operational processes, or system
implementations

• Experience working with cross-functional teams and technology organizations
• Strong understanding of financial reporting and accounting processes
• Working knowledge of internal controls and audit requirements

* Experience supporting system testing, deployments, and production support
activities

* Experience with issue management, root cause analysis, and operational
process improvement

• Strong written and verbal communication skills

* Experience developing operational procedures, training materials, and
documentation

• Experience working with revenue-related systems and business processes

Travel:   Less than 25% with shipboard travel likely

Work Conditions:  Work beyond normal business hours or on weekends may be
required occasionally to support business needs, projects, or operations.

Physical Demands: Must be able to remain in a stationary position at a desk
and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires
employees to work from a designated Princess office Monday through Thursday each
week. Employees may work from their homes on Fridays.

Princess provides comprehensive and innovative benefits to meet your needs,
including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental
protection and the health, safety and well-being of our guests, the people in
the communities we touch and serve, and our shipboard and shoreside employees. 
Please visit our site to learn more about our Culture Essentials, Corporate
Vision Statement and our Core Values at: princess.com/en-us/company-information
https://www.princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, ancestry, color, family or
medical care leave, gender identity or expression, genetic information, marital
status, medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic protected by
applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process,
upon your request, as required to comply with applicable laws.  If you have a
disability and require assistance in this application process, please
contact careers@carnival.com [careers@carnival.com].

#PCL

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