OFFICE SERVICES ASSOCIATE

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking an experienced Office Services Associate to oversee daily office services operations and provide leadership, guidance, and support to a team of office services professionals. This role is responsible for ensuring high-quality service delivery, managing workflow priorities, and maintaining a professional, organized, and efficient workplace environment.

Essential Job Functions

Team Leadership & Operations

• Provide daily direction, support, and guidance to Office Services Associates.
• Assign tasks, monitor workflow, and ensure deadlines and service expectations are consistently met.
• Support training and onboarding of new team members.
• Act as a resource for team members by assisting with questions, troubleshooting, and operational needs.
• Promote a collaborative, customer-focused team environment.

Office Services Support

• Oversee daily office services functions, including mail, shipping, copying, printing, scanning, and document handling.
• Ensure incoming mail, packages, and deliveries are received, processed, and distributed accurately.
• Manage outgoing shipments, courier requests, and vendor coordination.
• Assist with office moves, conference room setups, supply management, and workplace requests.
• Maintain a clean, organized, and professional office environment.

Customer Service & Client Support

• Provide exceptional customer service to employees, clients, and visitors.
• Respond to service requests promptly and professionally.
• Build strong relationships with internal teams and external vendors.
• Ensure all work is completed with a high level of accuracy, professionalism, and confidentiality.

Quality Control & Process Management

• Monitor service quality and ensure work meets established standards.
• Maintain inventory levels and coordinate supply replenishment.
• Track completed tasks, service requests, and operational activities.
• Identify opportunities to improve processes and increase efficiency.

Qualifications

• 2+ years of experience in office services, workplace services, facilities support, hospitality, mailroom, or related administrative operations.
• Prior leadership or team lead experience preferred.
• Strong customer service skills with the ability to interact professionally with all levels of employees and clients.
• Excellent organizational skills and ability to prioritize multiple tasks in a deadline-driven environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to work independently while also leading and supporting a team.
• Proficiency with Microsoft Office Suite.
• Experience in a law firm, corporate office, or professional services environment preferred.

Core Competencies

• Leadership and accountability
• Customer service excellence
• Organization and time management
• Attention to detail
• Problem-solving skills
• Team collaboration
• Adaptability and flexibility
• Professional communication

Compensation

The compensation rate for this role is $27.00 USD per hour and may be eligible for an annual bonus. Actual compensation may be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.