Front Desk Representative

Benefits:
Employee discounts
Benefits/Perks
Flexible Schedule
Great work-life balance
Ongoing training
Employee Discount
Job Summary
The Front Desk Agent is responsible for providing outstanding guest service and creating a welcoming experience for all guests. This position handles the check-in and check-out process, answers guest inquiries, resolves concerns, and ensures accurate reservation and billing procedures. The Front Desk Agent works closely with housekeeping, maintenance, and other departments to maintain smooth hotel operations while upholding brand standards and delivering exceptional hospitality.

Responsibilities
Greet customers as they arrive and provide an excellent customer experience
Answer phone calls and book reservations
Maintain a clean and inviting environment
Provide general customer service and attend to the needs of customers throughout their services
Qualifications
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Familiar with computers
Excellent multi-tasking skills